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At Jumpman we have come together to create something very special and unique. We are young, hardworking, energetic and dynamic individuals who work together to create a magical product. Our offices are a fun place to be with our start up culture and our casual working environment. We are always looking for like-minded individuals with a challenger mentality to join our team.

what we can offer you:

benefits

Every member of our team has the option for private healthcare, a private pension and a gym membership from the day they join.

Pick ‘n’ Mix

A selection of sweets and healthy snacks.

Events and Team Building

Throughout the year we organise many team building experiences, which range from fun nights out, to a once in a lifetime all expenses paid trip abroad.

Unique Office

Jumpman is a fun place to be, our modern office offers a fun collaborative work space, including a breakout room with darts and pool table.

Jumpman Values Cup

We value our team members, and to show our appreciation every 6 months we reward the lucky team member with a free trip to New York for 2!

Flexible working hours

Work From Home Wednesday's - every team member has the option to work from home on a Wednesday.

Open Positions at Jumpman Gaming

If you’re interested in joining us, please submit an application below.

Experienced Customer Relations Executive

At Jumpman we are leading innovators in online gaming and we have one of the fastest growing networks of sites in the UK. We combine our unique expertise with our innovative designs to develop the best casino and bingo sites on the market, offering players the ultimate gaming experience.

We are looking for a Customer Relations Executive to join our dynamic and passionate Customer Support department. As a Customer Relations Executive you will be responsible for providing a high level of customer service across our 200+ sites in regions such as the United kingdom Canada, New Zealand and Ireland however the majority of our player base is in the UK.

You will play a key role in the success of the Customer Support Team and companies vision, the role also provides excellent career progression opportunities. Due to the fast moving nature of the online gaming industry, this is an interesting role that will provide an exciting spring board to a successful career for the right candidate

You will be responsible for:

Communicating with customer via email
Reviewing customers Client due diligence documents (some cases enhanced CDD checks)
Applying our Safer Gambling measures to customers
Following all Jumpman policies & procedures inline with our licence agreement with the UKGC (United Kingdom Gambling Commission)
Understanding our games & promotions we have to offer for our customers
Escalation customer queries for review to the relevant departments/ Team Leaders



You will have:


Good communication skills
Previous experience in a digital customer support role
A proven or interest in customer service
Ability to be self-motivated and hard working
A good level of familiarity with email style writing, word and excel.
A good level of computer/ typing skills
Able to cope with changes in the work environment
Zendesk experience preferred

What we can offer you:
At Jumpman Gaming you will have a brilliant opportunity to develop your career & work in a fast-paced, fun and growing company where every employee has an important part to play in helping us reach our goals. We've invested in creating an awesome office environment complete with a games room and the best video conferencing equipment to make it a fantastic place to work. Our supportive culture means that our team is instilled with a strong sense of purpose and ownership, all whilst being supported to reach their career and development goals.
Here are just a few things that we are proud to say we offer here at Jumpman Gaming:
• Competitive salary + annual bonus
• Longevity bonuses, wellness incentive & company goal bonuses
• Option to work from home on Wednesdays
• An allowance of 6 additional WFH days per year
• Free lunches every Friday
• Free gym membership
• Free private healthcare
• 20 holiday days a year, with the option to buy / sell / rollover 3

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