We encourage every member of our team to take personal responsibility, have a challenger mentality and to educate themselves. Our culture enables everyone to be creative, question the status quo and reach their potential.
The magic happens in our contemporary and collaborative workspace...we think it’s the coolest office in Guernsey! It was specifically designed to inspire innovative thinking, teamwork and a positive attitude.
Each member of our team understands delivering our very best is a top priority. As well as taking personal responsibility, we emphasise our team to challenge and learn from colleagues. We believe a thriving team is one where colleagues are not afraid to reach for the stars!
Our team is the reason we are amongst the best in the egaming industry. To show our appreciation we provide a wealth of first-class benefits including private health insurance, a private pension, a free gym membership, a bonus scheme as well as training and development opportunities.
We’re no strangers to having fun. Our office has breakout areas with a dart board, pool table and our very own pick ‘n’ mix station (with healthy snacks as well as sweet treats).
We know it’s important to get out and about. Throughout the year we enjoy a range of team activities from fun nights out to once in a lifetime, all-expenses paid trips to destinations such as New York. Not to forget our longevity bonus which rewards our team for their length of commitment to Jumpman.
It's important to us that we give back to our island community and help make Guernsey a better place to live. We're not afraid to roll up our sleeves and get stuck in. We want to do what we can to help the island have a sustainable future, so in 2022, we launched our partnership with a Guernsey-based tree-planting charity to rejuvenate a popular, scenic spot on the island. Our partnership will fund 300 trees, which will be planted over the next three years. We're pleased that this partnership will help to sustain one of Guernsey's cherished green spaces.
We want to disrupt one of the most competitive sectors in the world and include our team on that journey. We support training and career development opportunities so our team can grow with us. We actively encourage our team to develop and become more data savvy, digitally-focused and future leaders.
Want to jumpstart your career? Find our latest job openings here or tell us more about yourself here.
what we can offer you
Competitive Salary & Bonus
We offer a competitive salary with an attractive bonus scheme.
You can be covered by our private healthcare scheme from the day you join.
You can take advantage of our private pension scheme from the day you join. On top of your contribution, Jumpman will also contribute a % each month to your pension.
Stay fit and healthy with our corporate gym membership at Marina Court.
We have exciting team treats every month, such as go karting, pay day party and yoga just to name a few!
Flexible Working Hours
Flexible working hours - we offer a range of flexible working hours to help accommodate your needs.
Work From Home
Every Wednesday you can work from home!
All Expenses Paid Trip Abroad
Twice a year we reward a team member who has consistently applied our values with an all expenses paid 5* trip abroad for 2 people.
Great Office Environment
Our office is one of the coolest in Guernsey, with a games room and sweet shop!
Every Friday - lunch is on us! We provide the team with a tasty meal each week.
Help yourself to our fully-stocked drinks fridge.
We give you a bonus for every year you are at Jumpman. The longer you're here, the more you get!
start your journey today!
Experienced Customer Relations Executive
At Jumpman we are leading innovators in online gaming and we have one of the fastest growing networks of sites in the UK. We combine our unique expertise with our innovative designs to develop the best casino and bingo sites on the market, offering players the ultimate gaming experience.
We are looking for a Customer Relations Executive to join our dynamic and passionate Customer Support department. As a Customer Relations Executive you will be responsible for providing a high level of customer service across our 200+ sites in regions such as the United kingdom Canada, New Zealand and Ireland however the majority of our player base is in the UK.
You will play a key role in the success of the Customer Support Team and companies vision, the role also provides excellent career progression opportunities. Due to the fast moving nature of the online gaming industry, this is an interesting role that will provide an exciting spring board to a successful career for the right candidate
You will be responsible for:
Communicating with customer via email
Reviewing customers Client due diligence documents (some cases enhanced CDD checks)
Applying our Safer Gambling measures to customers
Following all Jumpman policies & procedures inline with our licence agreement with the UKGC (United Kingdom Gambling Commission)
Understanding our games & promotions we have to offer for our customers
Escalation customer queries for review to the relevant departments/ Team Leaders
You will have:
Good communication skills
Previous experience in a digital customer support role
A proven or interest in customer service
Ability to be self-motivated and hard working
A good level of familiarity with email style writing, word and excel.
A good level of computer/ typing skills
Able to cope with changes in the work environment
Zendesk experience preferred
What we can offer you:
At Jumpman Gaming you will have a brilliant opportunity to develop your career & work in a fast-paced, fun and growing company where every employee has an important part to play in helping us reach our goals. We've invested in creating an awesome office environment complete with a games room and the best video conferencing equipment to make it a fantastic place to work. Our supportive culture means that our team is instilled with a strong sense of purpose and ownership, all whilst being supported to reach their career and development goals.
Here are just a few things that we are proud to say we offer here at Jumpman Gaming:
• Competitive salary + annual bonus
• Longevity bonuses, wellness incentive & company goal bonuses
• Option to work from home on Wednesdays
• An allowance of 6 additional WFH days per year
• Free lunches every Friday
• Free gym membership
• Free private healthcare
• 20 holiday days a year, with the option to buy / sell / rollover 3